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  • Episode 2 - Augmented Reality in the World of Self Paced Training (Coming Soon)

  • Episode 3 - Reinventing Virtual Instructor-Led Training (Coming Soon)


Closing the Gap: Mirroring Classroom Training in a Remote Environment


Sponsored by Contact Center Nation and NTI@Home

Closing the Gap: Mirroring Classroom Training in a Remote Environment

The global pandemic disrupted the service industry. Within a moment's notice, 70% of the US population was working from home as the number increases. Still, businesses needed to continue operations successfully while hiring and training new agents; without hindering productivity.

With each passing month, the remote-training paradigm has jettisoned into the forefront of businesses worldwide.

In this engaging one-hour session, Michael Sanders of NTI will discuss with eLearning legends, Joe Ganci, John Cozzoli, and Tammy Bjelland the methodologies, viewpoints, and success stories behind the implementation of classroom training into an online environment.

Leverage the actionable advice from this session to overcome the most robust remote learning challenges.

Introducing the Panel of Experts

The Legends of Learning Series, hosted by Michael T. Sanders of NTI@Home and Contact Center Nation will feature applied knowledge experts that have driven the industries of remote work and distant learning while leveraging interactive methods.

Joe Ganci

President of eLearningJoe, LLC

Joe Ganci is the owner and president of eLearning Joe, a custom learning company. Since 1983, he has been involved in every aspect of multimedia and learning development. Joe holds a computer science degree, writes books and articles about eLearning, and is widely considered an eLearning development guru. He consults worldwide and also teaches at conferences and client sites. Joe writes tool reviews and has received several awards for his work in eLearning, including a Lifetime Achievement Award in 1999 and an eLearning Guild Master Award in 2013. His mission is to improve the quality of eLearning with practical approaches that work.

Tammy Bjelland

CEO of Workplaceless

Tammy Bjelland is the Founder and CEO of Workplaceless, a training company that teaches remote workers, leaders, and companies how to work, lead, grow, and thrive in distributed environments. With her background in higher education, publishing, edtech, eLearning, and corporate training, she is passionate about driving and supporting the future of learning and the future of work.

John Cozzoli

Director of Learning at NTI@Home

John Cozzoli is the Director of Training for NTI@Home. Emersed in an evolving "remote-work first" organization, John transformed the NTI@Home University to help individuals with disabilities find work-at-home jobs. Partnering with Fortune 500 organizations including IBM, Canon, Computer Associates, and Bristol Meyers, John specializes the transformation of classroom-led training within call centers to a seamless online environment. His other accomplishments include creating and conducting the first instructor-led online training for both Computer Associates (known as Will, Web Instructor-Led Learning) and Canon USA while managing their classroom-based training for service personnel.

Michael T. Sanders

Partnerships at NTI@Home

Michael has contributed 20+ years to the field of Learning and Development and helping NTI@Home grow through partnerships. As a jack-of-all-trades, he has proven experience in the areas of management, LMS management/implementation, instructional design, multimedia, courseware development, and video integration.

Prior to NTI, Michael managed the technical training for Canon North America. Throughout the years, Michael has brought the classroom to a virtual environment for companies such as Computershare, State Street Financial, Monsanto, Solutia, and Brown Brothers Harriman.

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